![]() If it works, you just ruled out the possibility of incorrect email credentials. So before doing anything else, attempt to use the same email credentials to connect to the equivalent web client. Incorrect Credentials – One of the most common instances that will prompt this error message to appear is incorrect user credentials.You should be able to send and receive mail now. Again, Connection Security can be set to SSL/TLS or none depending on your preference. Fill out the settings to match the ones shown below. In following menu, click on Server Settings listed underneath your email address in the left column. Note:To take advantage of all Zimbra features and for maximum compatibility we strongly suggest selecting IMAP as the server type.ħ. To pick between server types, click the edit button and select your preference in server type from the drop down menu as shown below, then click the Manual Setup button. The settings it picks will be incorrect but, this is the only place in the setup where you can choose between POP and IMAP. Thunderbird will now try and automatically detect settings. Enter your information and click Continue.Ħ. A dialog will open asking for your name, email address, and password. ![]() Now, select Add Mail Account. From the drop down menu in the lower left hand corner.ĥ. Note: If Connection Security is set to none and you are having trouble sending try using the alternate port number of 587 instead of 25.Ĥ. 'Connection Security' can be set to SSL/TLS or none depending on your preference. Fill out the SMTP Server window as shown here. First click on Outgoing Server at the bottom of the left column, then click the Add. button as shown below.ģ. Open Thunderbird and click on Account Settings under the Tools menu.Ģ. ![]() Password: Your password / NOTE: Random initial passwords are configured and sent to the administrator at setup.ġ. ![]()
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